Cancellations & no-shows

When you cancel a lesson, you pick one of these. It's for your own records — the dashboard, the lesson timeline, and any future analytics. It doesn't change what gets billed.

Parent cancelled

Parent let you know in advance.

Tutor cancelled

You couldn't make it.

No-show

Student didn't turn up; you weren't told.

Other

Anything else — illness, weather, exam clash.

The headline: a cancelled lesson never generates an invoice. Regardless of which reason you pick, no PDF goes out and no package balance is drawn down. The lesson just stays on your calendar history with a strike-through.

When your policy says the parent should still pay (a last-minute cancel, a no-show), raise a manual invoice from either the parent's page or the Invoices tab.

1. Open Invoices → New invoice and pick the parent.
2. Add a custom line item — e.g. “Late cancellation, Maths, 4 May” — and the amount.
3. Send it. The parent gets the same PDF and pay-online link as a normal invoice.

The same numbering sequence is used, so HMRC and the parent see a continuous run of invoice numbers.

A cancelled lesson disappears from the parent portal's upcoming list. They won't see the cancellation reason — that's your private note. They'll only see a charge for a late cancellation if you send a manual invoice for it.

Where you can, reschedule instead of cancelling. The lesson keeps its history and just shifts to a new time — much cleaner than a cancel + new lesson, especially when the parent is on a prepay package.

Open the lesson and use the Reschedule button to pick a new date and time. If there's genuinely no replacement slot, cancel.

• Invoices & payments — how manual invoices work end-to-end.
• Rescheduling — the drag-to-reschedule flow.